Frustrated!
Submitted by Jon5300 -
7/27/2019
I would like to start by saying I have had whirlpool appliance in the past and have been very satisfied. I bought a new compact washing machine last month to replace our aging one. It worked great for 2 weeks and then one day seemed to be stuck in the drain setting with the door locked. Nothing could be done to reset the machine.
I contacted whirlpool as the machine was clearly under warranty. They sent a repair person who determined it was a faulty control panel. I was told I would be contacted once the part came in. A week went by and I contacted whirlpool for an update. They determined that the part was back ordered and it would be over a month until it arrived. After pleading my case, that I have 3 young children at home and that having a washing machine was extremely important , I was told that they would look into getting me a replacement washer.
While I felt that I shouldn't have to be replacing my washer after only having it two weeks... I was relieved that I would not have to wait on the back ordered part...
I'm writing this review over a month after not having a functioning washer. I have called whirlpool more times than I can count to get updates, express my displeasure and unltimatley find out why after spending over a $1,000 on a new washer that only lasted 2 weeks, that I should have to wait over a month (and counting) to get a new washer that works (hopefully).
To be honest I feel that I am a reasonable person and don't like to complain but would caution you on buying this product and dealing with whirlpool. I feel let down and frustrated by the lack of quality With the product, but mostly the lack of customer service. I still don't have my washing machine!!! I hope no one else has to drag their 3 kids to the laundromat every few days like I have been. Not fair. No compensation offered. Not impressed.
Originally posted on Whirlpool.com
No, I do not recommend this product
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